Free shipping in Germany at 58€ order
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K-Active Europe GmbH

Frohnradstraße 2
63768 Hösbach

Tel.+49 (0) 6021 62998-100
Fax +49 (0) 6021 62998-99

Shipping and payment terms

Delivery

We supply countries all over the world. Separate terms of delivery may apply to selected products. If necessary, these must be ordered through our partners in the respective country. K-Active Europe GmbH usually ships your orders within Germany with the logistics company "DHL". This Shipping method allows you to use insured shipping; there are no additional costs. Orders until 14.00 Clock we usually ship the same day! The shipping time is about up to 3 working days. We reject but to the fact that K-Active has no influence on the delivery of your goods. For the tracing of your Order you will automatically receive a confirmation e-mail from the logistics company if you have entered your e-mail address DHL. Via this e-mail you can track the status of your delivery.


Shipping costs

Dispatch from stock is carriage forward. Medical personnel, pharmacies and end consumers receive free shipping within Germany from EUR 58 gross value of goods for online orders and from EUR 200 net value of goods for written orders (e.g. order form, fax, e-mail, telephone, etc.). For orders below the stated order values, the shipping costs listed under "Parcel shipments to Germany" apply. Deliveries abroad are never free of charge.


Shipping costs in Fangoshop:

Shipping from stock is freight collect. You will receive free shipping within Germany for orders over EUR 95 gross value. Below the stated order values, the shipping costs apply, which you can find under "Parcel shipments to Germany".

Deliveries abroad are never free of shipping costs.


Parcel shipments to Germany

Sendung bis 3 kg  ▪ Delivery till 3 kg   DE
Standard / standard DHL 5,40
Express / Express DHL 39,00

Sendung bis 5 kg  ▪ Delivery till 5 kg   DE
Standard / standard DHL 6,30
Express / Express DHL 42,00

Sendung ab 5,001 kg  ▪ Delivery from 5.001 kg   DE
Standard / standard DHL 10,40
Express / Express DHL 48,00

Express shipping is delivered by 6 p.m. on the following working day. Additional surcharges apply for parcels weighing 10 kg or more.
For special shipping methods, such as Saturday delivery or cash on delivery, please contact us personally by e-mail or telephone.


Parcel shipments to selected countries

Standard shipping abroad   AT, GB, FR, FI, DK, MC, SE BE, LU, NL, PL, CZ HR, SK, SI IT, GR, IE, PT, ES* CH, NO, AD, LI, SM
Sendung bis 10 kg  ▪ Delivery till 10 kg DSV 20,52 17,11 20,62 25,69 37,17
Sendung bis 14 kg  ▪ Delivery till 14 kg
 DSV 23,45 19,37 23,57 29,61 42,97
Sendung bis 20 kg  ▪ Delivery till 20 kg
 DSV 27,83 22,85 27,90 35,31 51,87
Sendung bis 26 kg  ▪ Delivery till 26 kg
 DSV 32,26 26,31 32,39 41,20 60,79
Sendung bis 30 kg  ▪ Delivery till 30 kg
 DSV 35,21 28,63 35,37 44,92 66,77

Shipping costs to some other countries are displayed during the order process before the order is completed.
For orders from some countries, we can only inform you of the shipping costs after your order has been completed. The shipping costs are the respective gross prices.

Shipments via DHL are insured up to a value of 520 €.
Shipments by DSV are insured up to a value of goods of 510 €.
* ES: Price only applies to mainland Spain. Surcharges apply for shipments to islands.


Terms of payment

The following terms of payment are available to you during the ordering process: