The following withdrawal is available only if you are a consumer. Consumer means any natural person who enters into a transaction for a purpose which is neither commercial nor their independent vocational activity may be attributes

Cancellation instructions
You have the right to cancel this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the date on which you or a third party designated by you, who is not the carrier, has taken the goods in possession.

To exercise your right of cancellation, you must contact us(K-Active Europe GmbH, Frohnradstraße 2, 63768 Hösbach, phone: +49 (0) 6021 / 62998-100, Fax: +49 (0) 6021 / 62998-999, E-mail: by means of a clear statement (e.g. a consigned letter by post mail, fax or email) of your decision to withdraw from this contract. You may use the attached sample withdrawal form which is however not mandatory.

In order to observe the revocation period it is sufficient for you to send the message about the right of withdrawal before the withdrawal deadline.


Consequences of withdrawal
If you withdraw from this contract, we have to repay all payments that we have received from you, including delivery costs (with the exception of the additional costs arising from the fact that the customer has chosen another type of delivery than the K-Active lower priced standard delivery) without delay and at the latest within fourteen days from the date on which the notification of withdrawal of this contract has been received by K-Active.

For this repayment, we use the same method of payment that you used in the original transaction, unless you explicitly agreed otherwise; in any case you will be charged fees for such repayment. We may withhold the reimbursement until we have received the returned goods again, or until you have demonstrated that you have returned the goods, whichever is the earlier.

You have to return the goods promptly and in any event not later than fourteen days from the date on which he teaches K-Active to revoke this. The deadline is met if you send the goods within the deadline of fourteen days. You shall bear the direct cost of the return of the goods.

You only have to pay for any loss of value of the goods, if this value loss is due to a certain handling of the goods which has nothing to do with its characteristics and functioning

Withdrawal form
You can download a withdrawal form as PDF (Adobe Acrobat Reader required) and use this to exercise your right of cancellation. Simply send the completed withdrawal form e.g. by mail, fax or email back to us.


Date: June 13, 2014