Frequently Asked Questions (FAQs)

Your customer satisfaction is important to us!

For this reason, we clearly and concisely answer you here the most frequently asked questions about ordering, registration, our products and services or technical problems.

With a simply click on the appropriate question, the answer will be opened. 

You can’t find the answer to your question? Of course we will help you. Our staff are available from Monday to Friday from 8 a.m. till 5 p.m. by phone on +49 (0) 6021 62998-100 or use our contact form.


  • I am a new customer and would like to register. How do I do that?
  • I am a customer and would like to place my order via the online shop. How do I do this?


  • What do I have to consider when assigning passwords?
  • I forgot my password. How can I request one?
  • How can I change the password?
  • Can the receipt of the password request be restricted?
  • I received the email but the activation link does not work. What to do?
  • The password requirement came unsolicited.

Customer Account

  • Can I change my old or wrong email address?
  • Can I change my delivery and invoice address?


  • How does the function "Quick Shop" work? (Only available online)
  • How does the function „into the shopping cart“ work? (Only available online)
  • How long can I cancel an order or course booking?
  • How can I print my invoice or credit note once again?


  • How can I manually make an order?

Course Registration

  • How can I book a course manually?


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